Effective Date: October 15, 2024

Thank you for shopping with Ria Bleu! We want you to be completely satisfied with your purchase. If you are not, we’re here to help.

Returns

1. Eligibility:

   • Items must be returned within [30/60] days of purchase.
   • Items must be unused, in original condition, and in their original packaging with the tags still in placer.

2. Non-Returnable Items:

   • Gift cards
   • Clearance items
   • Personalized items

Return Process

1. Request a Return:

   • Contact our customer service team at customerservice@riableu.com to initiate a return 
   • Stop in the store.

2. Prepare Your Return:

   • Include a copy of your receipt or order confirmation.
   • Package the item securely to prevent damage during shipping.

3. Shipping:

   • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Refunds will be processed within [7-14] business days after we receive your returned item.
• Refunds will be issued to the original payment method.

Exchanges

• If you need to exchange an item, please follow the return process above and place a new order for the desired item.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within [7] days of receipt for a full refund or exchange.

Contact Us

If you have any questions or need assistance, please reach out to our customer service team at customerservice@riableu.com.

Thank you for shopping with Ria Bleu! We appreciate your business.