Ria Bleu's Return Policy
Effective Date: October 15, 2024
Thank you for shopping with Ria Bleu! We want you to be completely satisfied with your purchase. If you are not, we’re here to help.
Returns
- Eligibility: All Items bought in the past 30 days, except during Christmas. Extended refund/exchange dates from Nov 1 - Dec 24. Purchases in this period can be returned by Jan 15. Permanent Jewelry follows a specific return policy. It's guaranteed for 7 days after installation due to its custom nature. We promise to address any installation issues, but refunds are not available for the jewelry itself.
- Non-Returnable Items: Permanent Jewelry is not returnable. Additionally, previously worn merchandise. Not in brand-new condition, items missing sales tags
Return Process
- Request a Return: Via Email
- Prepare Your Return
- Shipping: Even though we offer free shipping for all orders over $50.00, customers are responsible for refund/exchange expenses.
Refunds
- Refunds will be processed within [7-14] business days after we receive your returned item.
- Refunds will be issued to the original payment method.
Exchanges
- If you need to exchange an item, please follow the return process above and place a new order for the desired item.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within [7] days of receipt for a full refund or exchange.
Contact Us
If you have any questions or need assistance, please reach out to our customer service team at customerservice@riableu.com.
Thank you for shopping with Ria Bleu! We appreciate your business.
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